At jl18, your privacy matters. This Privacy Policy explains what personal information we collect from players in the Philippines, how we use it, and the steps we take to keep it secure. By using the platform, you agree to the practices described here.
This policy applies to all players accessing jl18 from the Philippines. If you have questions about how your data is handled, visit our FAQ page or review our Terms and Conditions for the full picture.
When you register and use jl18, we collect certain personal information that is necessary to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and payment details used for deposits and withdrawals. We also collect technical data such as your IP address, device type, browser information, and session activity to help us maintain platform security and improve your experience. All information collected is limited to what is genuinely needed — we do not collect data beyond what is required to provide our services. You may be asked to submit identity verification documents at certain points, such as when processing a withdrawal or responding to a security review. Any documents you provide are handled with strict confidentiality and stored securely.
The information jl18 collects is used to create and manage your account, process deposits and withdrawals in Philippine pesos, and deliver the promotions and features available on the platform. We also use your data to verify your identity, detect and prevent fraudulent activity, and comply with our legal obligations under Philippine law. From time to time, we may use your contact details to send you important account notifications orrelevant updates about the platform. You may opt out of non-essential communications at any time by updating your account preferences or contacting our support team. We do not use your personal data for any purpose beyond what is described in this policy without your explicit consent.
jl18 does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their services. All third-party partners are required to handle your data in accordance with applicable privacy standards and are prohibited from using it for any other purpose. In certain circumstances, we may be required to disclose your information to Philippine regulatory authorities, law enforcement agencies, or other government bodies if required by law or as part of a legitimate legal process. Any such disclosure will be limited to what is strictly required and will be handled with care.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep your login credentials confidential at all times. Sensitive data such as payment information is encrypted during transmission using industry-standard protocols. Our systems are monitored continuously for unusual activity, and any suspected security incidents are investigated promptly. While we take every reasonable precaution, no online platform can guarantee absolute security — if you suspect that your account has been compromised, please contact our support team immediately through the details provided in the footer of this page.
jl18 uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse how the site is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand which features are most useful to Filipino players so we can continue to improve the service. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some features. By continuing to use the platform after being informed of our cookie practices, you consent to their use as described in this policy.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. If you choose to close your account, we will retain certain records for the minimum period required by applicable regulations before securely deleting or anonymising them. Transaction records and identity verification documents may be kept for longer periods where required by anti-money laundering or financial compliance rules. You may request information about the specific retention periods that apply to your data by contacting our support team. We do not retain data beyond what is necessary for the purposes described in this policy.
As a player based in the Philippines, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to ask us to delete your data where there is no legitimate reason for us to continue holding it. You also have the right to object to certain types of processing and to request that we restrict how we use your data while a query is being resolved. To exercise any of these rights, please reach out to our support team using the contact details in the footer. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable Philippine privacy law. If you are not satisfied with our response, you have the right to raise a concern with the relevant data protection authority in the Philippines.
jl18 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, the updated policy will be published on this page with a revised effective date at the top. We encourage you to review this page periodically so that you remain informed about how we protect your information. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you have questions about any changes, our FAQ page is a good starting point, and our support team is always available to help.
A quick summary of the key commitments jl18 makes to every Filipino player.
All sensitive data is encrypted in transit and stored with strict access controls.
Access, correct, or delete your personal information at any time by contacting support.
We never sell or rent your personal data to third parties for marketing purposes.
Data is kept only as long as required by law or to operate your account.
If you have concerns about how your data is used, our FAQ page covers the most common questions. You can also review our Terms and Conditions or our Responsible Gaming guidelines for more information about how jl18 looks after its players across the Philippines.